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Unhandled error message: Error when getting information for file '/media/ntfs': Input/output error

On inserting a external drive or a pen drive which has is formatted as NTFS we might come across the error



One of the common causes of the error is faulty NTFS driver. So an update of the driver should help us in resolving the issue. For example we can get the latest NTFS driver from https://www.tuxera.com/community/open-source-ntfs-3g/

For example the latest driver is



Once you have downloaded the driver run the following commands to install it

Now if you insert the drive, it should work with out any errors.

I found this solution at



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